. Information We Collect

We collect the following types of information:

1.1 Personal Information

Provided voluntarily when you:

• Make a booking

• Fill out a form

• Contact us via email, phone, or WhatsApp

• Subscribe to updates

This may include:

• Name

• Email address

• Phone number

• Billing details

• Identification details if required for park entry

• Emergency contact information

1.2 Technical Information

Collected automatically when you visit our website:

• IP address

• Browser type

• Device information

• Pages visited

• Cookies and similar tracking tools

1.3 Special Information for Safari & Travel Bookings

To coordinate tours and park entries, we may collect:

• Nationality

• Passport number (for park registration if required)

• Travel dates and preferences

We only collect what is necessary to provide our services.

2. How We Use Your Information

We use personal information to:

• Process and confirm your bookings

• Communicate with you regarding your tour

• Provide customer service and support

• Customize tour planning

• Fulfill regulatory and park authority requirements

• Improve website performance and user experience

• Send updates, offers, or newsletters (only with your consent)

We do not sell your information to third parties.

3. Sharing of Information

We may share necessary information with:

• National parks or wildlife authorities (for park entry registration)

• Hotels, lodges, or third-party service providers involved in your tour

• Payment processors (for secure transactions)

• Government authorities if required by law

All third parties are required to protect your data and use it only for service delivery.

4. Data Storage & Security

We implement appropriate technical and organizational measures to protect your data from:

• Loss

• Misuse

• Unauthorized access

• Alteration

Data is stored securely and only retained for as long as necessary for operational or legal purposes.

5. Cookies & Tracking Technologies

Our website uses cookies to:

• Improve user experience

• Analyze website performance

• Personalize content

You may choose to disable cookies via your browser settings, but some site functions may not work properly.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent for marketing communication

• Request data portability

To exercise these rights, contact us via the details below.

7. International Data Transfers

If you are booking from outside Kenya, your data may be stored or processed in Kenya or other jurisdictions used by our service providers.
We ensure all data transfers comply with applicable data protection laws.

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices or content.
We encourage you to review their privacy policies before sharing personal information.

9. Children’s Privacy

Our services are not directed toward children under 16 years of age.
We do not knowingly collect personal information from minors without parental consent.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on our website with a new “Last Updated” date.